Customer Service Representative Resume
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How to Write a Resume for Customer Service Representative Job: Best Tips
You have only a few seconds to get the employer's attention. If your format is uninteresting or incomprehensible, your candidacy will be rejected immediately. But do not worry! We will tell you how to make the perfect customer service resume, even if you are an entry-level employee.
Resume summary or career objective
This section intrigues the recruiter. You should briefly state why you are better than other candidates. For example, some of the best resume headline examples for customer service jobs may include the award of Best Employee of the Year, CSM certification, percentage of customer satisfaction rate, etc.
Skills
Typically, a customer service representative job description contains skills that an employer wants to see in a good candidate. You can use this list in your document, but only in the case that you genuinely possess such abilities.
Education
This section is an important part of every self-presentation. Even if you are an expert with 20 years of experience, you should still write about possessing a diploma. Job seekers with less experience can give more information about their academic achievements.
Work history
This part describes your experience. You should not only list job duties, but also show your achievements while at each position and how they affected the company. Better write your CSR resume work history section in a reverse-chronological order, starting with the most recent job.
Now, check out three simple writing tips for your position particularly:
Carefully read the vacancy announcements and make sure that you meet the stated requirements. Make sure that these duties are also listed in your copy. Do not write about an experience that does not relate to the selected vacancy.
A perfect document must be unique. Therefore, do not just copy text from the Internet. The recruiter will immediately know that you cheated. You can find several documents and use them as a customer service resume example to get a general idea of resume writing. However, GetCoverLetter will save you time for search and help you create a great, individual self-presentation.
A self-presentation should include abilities a candidate possesses. If it’s difficult for you to choose skills for customer service representative resume, remember that communication is the main one. High-quality interaction with people is the path to your success.
Advice from the GetCoverLetter Hiring Expert
“Working as a customer service representative is challenging because you often need to make quick decisions and face demanding customers. However, this career gives a good start for future growth and can be an excellent option for those who love helping people, are attentive, and stay cool under pressure.
However, I have seen many aspiring specialists with the above qualities who failed during an interview because they didn’t prepare beforehand. That is why my advice is to get ready for a meeting in advance by answering the most frequently asked questions.
Even though they differ from one company to another, you’ll most likely be asked to give an example of how you manage conflicts, what you will do if you don’t know how to answer a request, and how to make an unhappy customer a happy one.”
Professional customer service representative resume example
With GetCoverLetter, landing an interview becomes easier. First, get familiar with a free customer service representative resume sample below. Then, use our builder to create your own winning document. And finally, download it in a PDF format, email it to the recruiter, or print it.
Katherin
Lewis
Customer Service Representative
Education
- Bachelor's Degree in Sales
Boston University - Boston, Massachusetts
2012 - Bachelor's Degree in Sales
Profile
A passionate and responsible Customer Service Representative with 6+ years of experience in a call center and retail store settings, providing customer care and support. Awarded Best Employee of the Year 2016. Great problem-solver with outstanding communications.
Current professional goal: Assist customers to meet their needs and build loyal relationships by offering quality service.
Skills
- Customer-oriented service
- Attention to details
- Patience and tolerance
- Perfect communication skills
- Excellent English
- Computer skills
Work History
Customer Service RepresentativePinko CLJ, Los Angeles, California / 2015/05 - 2019/08
- Provided information to customers regarding products and services that increased sales by 16%
- Successfully solved more than 300 requests weekly
- Received status of the Best Employee of the Year 2016
- Provided regular advice to clients regarding debts and payments
- Developed effective strategies to increase clients base, attracted 90+ new customers
ABC Tech, Los Angeles, California / 2012/12 - 2015/03
- Answered 80+ calls per day, helping to resolve clients' complaints, as well as expanding the customer base.
- Successfully guided clients to solve problems that they could deal themselves, increasing the level of trust for the company.
- Kept records of customer interactions, processing accounts and preparing reports
- Increased productivity of processing customer statements by 18%
This example is not commercial and has a demonstrative function only. If you need unique Resume please proceed to our editor.
Getting an impressive resume will be easy and effective with us!
Document writing tips
- It should be simple.
In most cases, your document should follow standard formatting rules without extra design elements, several colors, and more than two fonts. Let the reader focus on the document’s content.
- Always check your documents.
When the text is written, read it several times to eliminate possible mistakes and typos. It is a good idea to show the document to a person you trust. Ask them whether your text is readable and clear.
- Use a 10 – 12 pt. font size.
It is the best size to make a document tidy and professional. If there is too much information, use a smaller font but not less than 10 pt. If there is extra space left, increase the font to 12 pt. to make the document look more organic.
Main benefits of creating your resume for customer service representative in our builder
You can edit an existing resume as many times as you want or create numerous resumes for different vacancies and companies.
Format documents in a single click. Our intuitive and easy to use builder will help you create resumes for customer service roles even if you have never done it before.
The best resume format for a customer service representative position. Download your document in a PDF format so that it will look right on different devices.
Get one step closer to your dream job with an impressive resume!
Customer Service Representative Resume Template
An excellent way to be interviewed is to provide recruiters with a vivid and memorable document. Using our constructor, you can create a competent text with a strong customer service resume objective or summary and apply an attractive layout.
Or choose any other template from our template gallery
All templates
Or choose any other template from our template gallery
All templatesHiring Trends
- Recruiters will pay more attention to soft skills. Research shows that more and more employers want to hire specialists ready to learn and evolve, are not afraid of changes, and are eager to work in a team. The best soft skills for the customer service representative position are empathy, patience, and good listening skills. Don’t forget to mention them in your resume.
- More specialists will be able to work remotely. According to our research, 40% of companies are considering remote work in the future, and more than 90% of those who already work from their homes don’t want to return to the office. This means that you should be ready to work remotely and have the necessary equipment if the employer does not supply it—for example, a laptop and headphones with a microphone.
- Recruiters will pay more attention to soft skills. Research shows that more and more employers want to hire specialists ready to learn and evolve, are not afraid of changes, and are eager to work in a team. The best soft skills for the customer service representative position are empathy, patience, and good listening skills. Don’t forget to mention them in your resume.
- More specialists will be able to work remotely. According to our research, 40% of companies are considering remote work in the future, and more than 90% of those who already work from their homes don’t want to return to the office. This means that you should be ready to work remotely and have the necessary equipment if the employer does not supply it—for example, a laptop and headphones with a microphone.
Our customers’ feedback
See what other users have to say after using our editor to apply for the same position as you:
Olivia A.
“The editor is fast and useful. There are a lot of modern and beautiful designs, like a candy store. It was hard to pick one, but I compiled text and applied the most lovely layout. The recruiter admitted it and sent me an invitation to meet.”
Henry C.
“I chose not just the basic skills but also emphasized my main advantages, all in just a couple of minutes! It's extremely easy to make a perfect profile with this app. That's why I strongly recommend it.”
Tina J.
“If you want to make a creative resume for the customer service representative, this site is definitely for you! Just a few clicks and voila, you get a ready-made document that you can immediately send to the employer.”
Olivia A.
“The editor is fast and useful. There are a lot of modern and beautiful designs, like a candy store. It was hard to pick one, but I compiled text and applied the most lovely layout. The recruiter admitted it and sent me an invitation to meet.”
Henry C.
“I chose not just the basic skills but also emphasized my main advantages, all in just a couple of minutes! It's extremely easy to make a perfect profile with this app. That's why I strongly recommend it.”
Tina J.
“If you want to make a creative resume for the customer service representative, this site is definitely for you! Just a few clicks and voila, you get a ready-made document that you can immediately send to the employer.”
Frequently Asked Questions
- Why is a CV or resume for a customer service representative important?CVs and resumes help recruiters and employers to decide whether to invite you for an interview or not. That is why it is crucial to create a professional self-presentation with a list of relevant skills and experience.
- Why should I use GetCoverLetter?Our builder offers users professional writing tips and templates to create a top-notch customized resume that will meet documentation rules, formatting peculiarities, and the latest trends. You don’t need to research this data because we have done everything for you. Moreover, our customer service resume sample will help you visualize how your documents may look like and inspire you for your job search.
- What is the best resume format?PDF is the most common format which is recognized by different devices and applicant tracking systems. Unless it is not indicated in the vacancy’s description, feel free to create your resume in a PDF format.
- Can I send the same resume to several companies?Recruiters notice generic resumes at once, and you risk missing a great job opportunity. That is why it is better to create a unique resume for each position and insert relevant keywords from the vacancy’s description. With GetCoverLetter builder, you can create as many resumes for customer service positions as you want and be sure that they will not be alike.
Be noticed by a recruiter with a perfectly designed resume!
Other great resumes from this industry
If you are open to more opportunities or want to know more about hiring trends, we recommend reading the tips for related jobs below.