Customer Service Agent Resume
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How to Write a Resume for Customer Service Agent Job: Best Tips
If you haven’t provided your job profile with a clear structure, it’s time to browse a few well-designed layouts on our platform! However, great formatting is only half the battle. Check out the following tips on how to prepare a remarkable resume that will make you shine!
Resume summary or career objective
The opening part of your profile should make it clear to recruiters that you’re serious about your intentions to find a good job. Thus, provide a comprehensive overview of your most alluring qualifications. Furthermore, include a career goal that will impress your potential employer. Even if you’re an entry-level expert, this tip will help you to stand out.
Skills
You can use the Customer Service Agent job description to create a 100% effective resume. Just do a little research to find out about the most popular skills required by your potential employers. Remember, there’s nothing wrong with looking through other individuals’ profiles, too. Such an approach will help you to update your profile really quickly.
Education
Where did you study? Mention all the institutions where you received higher education. Additionally, provide your degrees, diplomas, and any relevant certificates that you might have received after graduation.
Work history
The list of your previous employers should contain the most relevant positions. In other words, omit all the jobs where you performed duties that didn’t contribute any knowledge towards your current industry.
Now, check out three simple writing tips for your position particularly:
Keep in mind that skills for the Customer Service Agent resume might significantly differ. That is because the responsibilities of a customer service agent greatly depend upon the industry. For instance, an outdoor equipment store might require knowledge of the latest hiking gear. A clothing store will need a person who has experience in that area. Thus, add a few words about your specific skills that fit into the niche for which you’re applying.
Did you know that modern employers often resort to automatic scanning software (ATS)? It checks the applicant’s job profile for relevant words that match the requirements. If the ATS doesn’t find a sufficient number of the desired keywords, your document may end up in a waste bin. Therefore, stuff it with the most relevant keywords to pass the screening process easily.
Since this position is associated with a vast number of social contacts, recruiters are likely to check your social media accounts. Therefore, go through your publications to make sure that your personal pages create a good impression. Also, don’t forget to update your LinkedIn profile to avoid any discrepancies in your work history.
Professional Customer Service Agent resume example
To simplify your task, we decided to demonstrate how the above tips can be applied to one Customer Service Agent resume sample. Do you think it will be a challenge to create one for yourself? Not with our online builder! Complete a small questionnaire and you’ll get your perfectly structured unique copy.
Oscar
Hall
Customer Service Agent
Education
- 2014/08 - 2017/08 Bachelor of Hospitality Management
Florida International University, Miami, Florida
Profile
A qualified employee with 2+ years of experience in customer service with remarkable communication skills and a positive attitude.
Current professional goal: Provide superior customer service in a professional manner.
Skills
- Excellent computer skills
- Advanced people skills
- Strong negotiation skills
Work History
Customer Service AgentCSM Innovations, Miami, Florida / 2018/06 - 2019/11
- Processed orders and provided related client service-related assistance
- Responded to negative feedback and solved other communication issues
- Controlled order logistics and provided customer support together with outside sales representatives
- Introduced cohesive sales process solutions
- Processed 50-80 inbound calls per day
Savage, Miami, Florida / 2017/09 - 2018/05
- Handled outbound calls in a courteous manner
- Managed incoming calls in a polite way
- Contacted existing customers to consult them on new arrivals
- Processed orders and added new information to client database
- Helped field staff to solve dispenser system issues
This example is not commercial and has a demonstrative function only. If you need unique Resume please proceed to our editor.
Create a top class resume and get your dream job!
What is The Difference Between Resume and CV?
Can’t decide whether a CV or resume for a Customer Service Agent will help you get a job? Let's compare! Although both CV and resume have a generic goal to present the qualifications and experience of the candidate, these documents differ in structure and length:
CV
A CV does not have length limitations.
A CV is a detailed review not only of your whole work experience, but also of academic history, including scholarships, research, and publications.
The CV text remains general to all job applications.
RESUME
The standard for a resume is one page.
A resume implies a brief summary of work experience, duties from previous jobs, and skills.
The content of the resume should be changed for each vacancy, to meet its employment characteristics and requirements.
A resume is a shortcut presenting all your related experience on one page. Therefore, this document is more preferable by recruiters because it helps to identify the right person from the number of candidates faster.
Customer Service Agent Resume Template
If you are busy yet need a perfect resume, select one of our pre-made templates! Our online generator can provide you with a wide range of creative layouts. You’ll only have to insert your data and customize the template according to your preferences.
Or choose any other template from our template gallery
All templates
Or choose any other template from our template gallery
All templatesMain benefits of creating your resume for Customer Service Agent in our builder
You do not have to wrestle with the structure of the resume. Just complete the questionnaire, and all the information will be arranged in the necessary sequence.
You can choose any of the proposed templates for your text. Each of them meets the format and design requirements for a resume.
You can easily edit the document for each new vacancy, adapting the work history, goal, and skills to the individual requirements of each employer.
Improve your career growth. Start by building your winning resume!
Our customers’ feedback
See what other users have to say after using our editor to apply for the same position as you:
Leslie D.
“At first, I thought that my skills and experience were the decisive factors for hiring. Nevertheless, this platform helped me to find out that I should optimize my descriptions and turn them into the keywords for ATS. As a result, I started receiving more phone calls from hiring managers.”
Jamie L.
“This editor works miracles! Not only did I receive a beautiful template, but I was also offered some wise advice on how to stand out from the crowd of other candidates. Good job!”
Lilly H.
“My previous resume for Customer Service Agent had a basic layout, and I thought it was OK until I saw my friend’s job profile. It was well-designed and looked unique. She used this service to create it, so I followed her lead and didn’t regret it. I already got hired!”
Leslie D.
“At first, I thought that my skills and experience were the decisive factors for hiring. Nevertheless, this platform helped me to find out that I should optimize my descriptions and turn them into the keywords for ATS. As a result, I started receiving more phone calls from hiring managers.”
Jamie L.
“This editor works miracles! Not only did I receive a beautiful template, but I was also offered some wise advice on how to stand out from the crowd of other candidates. Good job!”
Lilly H.
“My previous resume for Customer Service Agent had a basic layout, and I thought it was OK until I saw my friend’s job profile. It was well-designed and looked unique. She used this service to create it, so I followed her lead and didn’t regret it. I already got hired!”
Frequently Asked Questions
- What should I put on my resume if I’m a customer service agent with no experience?Specify educational institutions and degrees you have received and mention certificates related to graphic design. Write about the student or volunteer projects you participated in as a graphic designer and describe your responsibilities. Beginners should put this information right after the resume summary. In our builder, we have templates for different resume structures, so you can choose the design that suits your particular case.
- What are 5 soft skills for the Customer Service Agent resume?Soft skills are equally important, and your recruiter may take them into account when evaluating your CV or resume for a graphic designer position. We recommend you mention your communication, conflict resolution, time management, collaboration, and emotional Intelligence.
- What is the best resume format for a customer service agent position?There are two main resume formats: functional and chronological. The first one focuses on skills and accomplishments, while the second describes your work history in chronological order. Which one to choose depends on your background.
- Should I include my email in my resume?Yes, you should add any relevant contact information. However, make sure your email address looks professional.
Don’t hesitate! Get an outstanding resume!
Other great resumes from this industry
If you’re eager to find a new job asap, pay attention to some employment alternatives that you haven’t considered before. Have a look at these related vacancies and decide which one meets your expectations.