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Customer Service Agent

Customer Service Agent Resume

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How to Write a Resume for Customer Service Agent Job: Best Tips

If you haven’t provided your job profile with a clear structure, it’s time to browse a few well-designed layouts on our platform! However, great formatting is only half the battle. Check out the following tips on how to prepare a remarkable resume that will make you shine!

The opening part of your profile should make it clear ...

Resume summary or career objective

The opening part of your profile should make it clear to recruiters that you’re serious about your intentions to find a good job. Thus, provide a comprehensive overview of your most alluring qualifications. Furthermore, include a career goal that will impress your potential employer. Even if you’re an entry-level expert, this tip will help you to stand out.

You can use the Customer Service Agent job description to ...


You can use the Customer Service Agent job description to create a 100% effective resume. Just do a little research to find out about the most popular skills required by your potential employers. Remember, there’s nothing wrong with looking through other individuals’ profiles, too. Such an approach will help you to update your profile really quickly.

Where did you study? Mention all the institutions where you ...


Where did you study? Mention all the institutions where you received higher education. Additionally, provide your degrees, diplomas, and any relevant certificates that you might have received after graduation.

The list of your previous employers should contain the most ...

Work history

The list of your previous employers should contain the most relevant positions. In other words, omit all the jobs where you performed duties that didn’t contribute any knowledge towards your current industry.

Now, check out three simple writing tips for your position particularly:

Put in some information about yourself.
Keep in mind that skills for the Customer Service Agent resume might significantly differ. That is because the responsibilities of a customer service agent greatly depend upon the industry. For instance, an outdoor equipment store might require knowledge of the latest hiking gear. A clothing store will need a person who has experience in that area. Thus, add a few words about your specific skills that fit into the niche for which you’re applying.
Choose the design of your cover letter.
Did you know that modern employers often resort to automatic scanning software (ATS)? It checks the applicant’s job profile for relevant words that match the requirements. If the ATS doesn’t find a sufficient number of the desired keywords, your document may end up in a waste bin. Therefore, stuff it with the most relevant keywords to pass the screening process easily.
Get your cover letter and use it to apply for your new job!
Since this position is associated with a vast number of social contacts, recruiters are likely to check your social media accounts. Therefore, go through your publications to make sure that your personal pages create a good impression. Also, don’t forget to update your LinkedIn profile to avoid any discrepancies in your work history.

Professional Customer Service Agent resume example

To simplify your task, we decided to demonstrate how the above tips can be applied to one Customer Service Agent resume sample. Do you think it will be a challenge to create one for yourself? Not with our online builder! Complete a small questionnaire and you’ll get your perfectly structured unique copy.

Oscar Hall Customer Service Agent 295th Ave. e: o.hall@email.com t: ...



Customer Service Agent

295th Ave.

e: [email protected]

t: 8891-102-007


  • 2014/08 - 2017/08 Bachelor of Hospitality Management

    Florida International University, Miami, Florida


A qualified employee with 2+ years of experience in customer service with remarkable communication skills and a positive attitude.

Current professional goal: Provide superior customer service in a professional manner.


  • Excellent computer skills
  • Advanced people skills
  • Strong negotiation skills

Work History

Customer Service Agent

CSM Innovations, Miami, Florida / 2018/06 - 2019/11

  • Processed orders and provided related client service-related assistance
  • Responded to negative feedback and solved other communication issues
  • Controlled order logistics and provided customer support together with outside sales representatives
  • Introduced cohesive sales process solutions
  • Processed 50-80 inbound calls per day
Customer Service Agent

Savage, Miami, Florida / 2017/09 - 2018/05

  • Handled outbound calls in a courteous manner
  • Managed incoming calls in a polite way
  • Contacted existing customers to consult them on new arrivals
  • Processed orders and added new information to client database
  • Helped field staff to solve dispenser system issues

This example is not commercial and has a demonstrative function only. If you need unique Resume please proceed to our editor.

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What is The Difference Between Resume and CV?

Can’t decide whether a CV or resume for a Customer Service Agent will help you get a job? Let's compare! Although both CV and resume have a generic goal to present the qualifications and experience of the candidate, these documents differ in structure and length:


A CV does not have length limitations.

A CV is a detailed review not only of your whole work experience, but also of academic history, including scholarships, research, and publications.

The CV text remains general to all job applications.


The standard for a resume is one page.

A resume implies a brief summary of work experience, duties from previous jobs, and skills.

The content of the resume should be changed for each vacancy, to meet its employment characteristics and requirements.

A resume is a shortcut presenting all your related experience on one page. Therefore, this document is more preferable by recruiters because it helps to identify the right person from the number of candidates faster.

Customer Service Agent Resume Template

If you are busy yet need a perfect resume, select one of our pre-made templates! Our online generator can provide you with a wide range of creative layouts. You’ll only have to insert your data and customize the template according to your preferences.

                                                             a customer service agent resume example

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                                                             image of a resume example for a customer service agent

Or choose any other template from our template gallery

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Main benefits of creating your resume for Customer Service Agent in our builder

You do not have to wrestle with the structure of the resume. Just complete the questionnaire, and all the information will be arranged in the necessary sequence.

You can choose any of the proposed templates for your text. Each of them meets the format and design requirements for a resume.

You can easily edit the document for each new vacancy, adapting the work history, goal, and skills to the individual requirements of each employer.

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Our customers’ feedback

See what other users have to say after using our editor to apply for the same position as you:

Frequently Asked Questions

  1. What should I put on my resume if I’m a customer service agent with no experience?
    Specify educational institutions and degrees you have received and mention certificates related to graphic design. Write about the student or volunteer projects you participated in as a graphic designer and describe your responsibilities. Beginners should put this information right after the resume summary. In our builder, we have templates for different resume structures, so you can choose the design that suits your particular case.
  2. What are 5 soft skills for the Customer Service Agent resume?
    Soft skills are equally important, and your recruiter may take them into account when evaluating your CV or resume for a graphic designer position. We recommend you mention your communication, conflict resolution, time management, collaboration, and emotional Intelligence.
  3. What is the best resume format for a customer service agent position?
    There are two main resume formats: functional and chronological. The first one focuses on skills and accomplishments, while the second describes your work history in chronological order. Which one to choose depends on your background.
  4. Should I include my email in my resume?
    Yes, you should add any relevant contact information. However, make sure your email address looks professional.

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Other great resumes from this industry

If you’re eager to find a new job asap, pay attention to some employment alternatives that you haven’t considered before. Have a look at these related vacancies and decide which one meets your expectations.