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Help Desk Technician

Help Desk Technician Resume

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How to Write a Resume for Help Desk Technician Job: Best Tips

The perfect resume is an important document to have that will help you win your desired position. The right structure will help emphasize essential skills and highlight qualifications. Much depends on the template of your document and we will tell you how to create a stunning presentation and get the desired position, even if you are an entry-level candidate.

Start your profile with a description of the benefits. Provide ...

Resume summary or career objective

Start your profile with a description of the benefits. Provide a recruiter with several sentences that indicate your professional and personal strengths. The purpose of this section is to catch the eye of HR and get them to read your document to the end.

A suitable employee must demonstrate and support skills that are ...


A suitable employee must demonstrate and support skills that are important to the employer. But they may vary by company. So, if you submit several applications, prepare different documents so that each meets the needs of a particular help desk technician's job description. It is also important to maintain a balance between hard and soft skills. Make sure you can provide it.

Recruiters are looking for candidates with a bachelor’s degree. But ...


Recruiters are looking for candidates with a bachelor’s degree. But any additional courses or certificates are to your advantage in comparison with other applicants. Also using the reverse chronological order, list all your educational entries. If you have limited experience, provide more information about the projects and coursework in which you were involved. This will help compensate for the lack of practice and demonstrate the knowledge required for this position.

The next part of the document is your relevant experience. ...

Work history

The next part of the document is your relevant experience. This section is written in reverse chronological order. Therefore, you should describe your basic responsibilities beginning from the recent position. Also, provide a list of former employers and years of service. The maximum allowable size for this section is 5 jobs. Keep it short inside each position using up to 8 bullets. Another critical feature of a perfect presentation is your achievements. Give a couple of examples of how your activity has led to excellent results.

Now, check out three simple writing tips for your position particularly:

Put in some information about yourself.
The Summary section is an important tool to attract the attention of a recruiter. The bottom line is that recruiters spend no more than 10 seconds in order to get familiar with a profile. So, the opening part of the document is crucial. Its description should be intriguing. Work on this section well. And here is the nuance - fill it out last. First, prepare a description for all other parts of the document. When you have an almost ready profile, it will be much easier for you to provide your main advantages.
Choose the design of your cover letter.
Your experience is also a weighty instrument for getting a job. And only you can say what a good specialist you are. Use numbers to reveal your qualifications. Something like this is a solid description: "Served up to 70 telephone calls daily, providing technical assistance to clients".
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We have prepared a list of common skills for the help desk technician resume that could support any candidates. Troubleshooting, customer service, networking, attention to detail, critical thinking, communication. In your document, also indicate the software you are working with, like TOPdesk, Jira Service Desk. etc.

Professional help desk technician resume example

To simplify your task, we decided to demonstrate how the above tips can be applied to one help desk technician’s resume sample. Do you think it will be a challenge to create one for yourself? Not with our online builder! Complete a small questionnaire and you’ll get your perfectly structured unique copy.

Richard Keeler Help Desk Technician 2305 San Antonio Street e: ...



Help Desk Technician

2305 San Antonio Street

e: [email protected]

t: 8931-514-763


    May 2016 - Microsoft Certified Solutions Associate (MCSA)

  • 2014 - BS in Computer Science

    University of Oregon - Eugene, Oregon


Reliable help desk technician with more than 5 years of experience and quality customer service. Proven skills to analyze and effectively solve problems. Awarded Best Employee of the Year. Handled 15% more requests than the average shift's score.

Current professional goal: Seeking to use my skills in order to provide competent technical support to your customers.


  • Troubleshooting
  • Customer service
  • Networking
  • TOPdesk, Jira Service Desk
  • Time management
  • Attention to detail
  • Communication
  • Critical and creative thinking

Work History

Help Desk Technician

Rau TCP, Portland, Oregon / 2016/11 - 2019/07

  • Processed up to 80 applications daily, which is 15% more than the average shift's score
  • Diagnosed problems and provided effective solutions in a short time
  • Implemented and tested new software to make sure that it works correctly with all systems
  • Awarded Best Employee of the Year in 2018
  • Trained 6 interns
Help Desk Technician

Braun-Moore, Portland, Oregon / 2014/02 - 2016/11

  • Provided daily technical support for network connection and troubleshooting, peripheral equipment, and system maintenance
  • Set priorities and solve the most critical problems from the outset
  • Assisted with daily maintenance of peripherals equipment such as printers, scanners, copy machines
  • Prepared daily reports on all completed tasks
Image: Custom component image.

This example is not commercial and has a demonstrative function only. If you need unique Resume please proceed to our editor.

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What is The Difference Between Resume and CV?

Can’t decide whether a CV or resume for a help desk technician will help you get a job? Let's compare! Although CV and resume have a generic goal to present the qualifications and experience of the candidate, these documents differ in structure and length:


A CV does not have length limitations.

A CV is a detailed review not only of your whole work experience, but also of academic history, including scholarships, research, and publications.

The CV text remains general to all job applications.


A standard for a resume is one page.

Resume implies a brief summary of work experience, duties from previous posts, and skills.

The content of the resume should be changed for each vacancy, to meet its employment characteristics and requirements.

A resume is a shortcut presenting all your related experience on one page. Therefore, this document is more preferable by recruiters because it helps to identify the right person from the number of candidates faster.

Help Desk Technician Resume Template

We provide lots of templates for resumes designed for a help desk support role. By using ready-made layouts, you save a ton of time. In this online editor, you will find everything you need to create a professional document.

                                                             a help desk technician resume example

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                                                             image of a resume example for a help desk technician

Or choose any other template from our template gallery

All templates

Overall rating 4.6

Main benefits of creating your resume for Help Desk Technician in our builder

You do not have to wrestle with the structure of the resume. Just complete the questionnaire, and all the information will be arranged in the necessary sequence.

You can choose any of the proposed templates for your text. Each of them meets the format and design requirements for a resume.

You can easily edit the document for each new vacancy, adapting the work history, goal, and skills to the individual requirements of each employer.

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Our customers’ feedback

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Frequently Asked Questions

  1. What should I put on my resume if I’m a help desk technician with no experience?
    Specify educational institutions and degrees you have received and mention certificates related to graphic design. Write about the student or volunteer projects you participated in as a graphic designer and describe your responsibilities. Beginners should put this information right after the resume summary. In our builder, we have templates for different resume structures, so you can choose the design that suits your particular case.
  2. What are 5 soft skills for the Help Desk Technician resume?
    Soft skills are equally important, and your recruiter may take them into account when evaluating your CV or resume for a graphic designer position. We recommend you mention your communication, conflict resolution, time management, collaboration, and emotional Intelligence.
  3. What is the best resume format for a help desk technician position?
    There are two main resume formats: functional and chronological. The first one focuses on skills and accomplishments, while the second describes your work history in chronological order. Which one to choose depends on your background.
  4. Should I include my email in my resume?
    Yes, you should add any relevant contact information. However, make sure your email address looks professional.

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